Term & Conditions
Welcome to Māatram. By accessing or using our website, you agree to comply with and be
bound by the following Terms & Conditions. Please read them carefully before using our
services.
1. General
• This website is owned and operated by Māatram.
• Throughout the site, the terms “we,” “us,” and “our” refer to Māatram.
• By using this site, you agree to be legally bound by these Terms & Conditions, our Privacy
Policy, and any other policies posted on our website.
2. Products & Services
• All our jewellery and lifestyle products are handcrafted, and minor variations in design,
color, or finish may occur. These are not considered defects but a mark of authentic
craftsmanship.
• We reserve the right to discontinue, update, or modify products without prior notice.
• Prices are subject to change at our discretion without notice.
3. Orders & Payments
• Orders placed on the website are subject to acceptance and availability.
• We accept secure payments through authorized payment gateways.
• Once an order is placed, you will receive an email confirmation. This confirmation does not signify acceptance of your order—it only confirms we have received it.
4. Shipping & Delivery
• We ship across India and internationally (where applicable).
• Delivery timelines mentioned are estimates and may vary due to unforeseen circumstances.
• Any customs duties or taxes for international orders are the customer’s responsibility.
5. Returns, Exchanges & Refunds
• Due to the delicate nature of handcrafted jewellery, we currently do not accept returns or refunds unless the product is damaged during transit.
• In case of damage, you must notify us within 48 hours of delivery with photos and proof.
• Exchanges may be allowed only if approved by our team and subject to product availability.
6. Intellectual Property
• All designs, images, product descriptions, and content on this website are the intellectual property of Māatram.
• You may not copy, reproduce, distribute, or use our content without written permission.
7. Limitation of Liability
• Māatram shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
• We make no warranties regarding product suitability for individual preferences.
8. Privacy & Data Security
• By using our website, you consent to our collection and use of your personal information in accordance with our Privacy Policy.
• We ensure your personal data is used only for order processing, shipping, and communication purposes.
9. Governing Law & Jurisdiction
• These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India.
10. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at:
hello@maatram.com
Māatram, D-7/1, DLF Phase-1, Club Marg, Gurugram - 122002