Cancellation & Refund Policy

At Māatram, every piece is crafted and curated with care, reflecting the beauty of Indian
heritage. We truly value your trust in us and want you to enjoy a seamless shopping experience.

Cancellations

Once an order has been placed, it cannot be cancelled as each piece is processed with great attention and care. We encourage you to review your order details carefully before completing your purchase.

Refunds & Returns

We do not offer refunds or returns by default. However, in rare and exceptional situations, we may consider them at our sole discretion. Our team’s decision in such cases will be final.

Exchanges

If you receive a product that is damaged or incorrect, please reach out to us within 48 hours of receiving your order at mymaatram@gmail.com. We will be happy to assist you and ensure that the matter is resolved fairly.

Our Commitment

While our policy is firm, our intent is always customer-first. We stand by the quality of our
products and are committed to making sure your experience with Māatram feels special and trustworthy.